Refund Policy

Last updated: 25 July 2026

1. Overview

At Fly Easy, we understand that plans can change. This refund policy outlines the terms and conditions for cancellations and refunds on bookings made through our platform.

2. Free Cancellation

You may cancel your booking free of charge within 24 hours of making the reservation, provided the cancellation is made at least 48 hours before the scheduled check-in or departure date.

3. Hotel Bookings

• Free cancellation up to 24 hours before check-in (unless otherwise stated)
• Cancellations within 24 hours of check-in may incur a charge of the first night's stay
• No-shows will be charged the full booking amount
• Some non-refundable rates are clearly marked at the time of booking

4. Flight Bookings

• Refund eligibility depends on the airline's fare rules
• Refundable fares will be refunded minus any applicable admin fees
• Non-refundable fares may be eligible for airline credit
• Flight changes are subject to airline policies and may incur fees

5. Holiday Packages

Package cancellations follow the combined policies of all included components. Cancellation fees may increase closer to the departure date. We recommend purchasing travel insurance for comprehensive protection.

6. How to Request a Refund

To request a cancellation or refund, please contact us at support@theeasyfly.com with your booking reference number. We aim to process all refund requests within 5-10 business days.

7. Refund Method

Refunds will be processed to the original payment method used for the booking. Please allow 5-10 business days for the refund to appear on your statement after processing.

8. Contact Us

For any refund-related queries, please email support@theeasyfly.com.